There could be two problems. First, make sure your link tagging is correct and that there are no issues with redirect. Once you’ve verified that the link tagging is working you need to investigate what’s happening to your cookies. I would double and triple check that there are no other domains involved. What’s happening is that the tracking cookies have the wrong data. And that usually only happens when there are more than one domain used.

Hope that helps!

Nick,

The transaction total is the total for the entire transaction, while the item value is just the total value for a specific SKU.

Hope that clarifies things.

Justin

Great post, thanks so much! I can across this post because I have ecommerce tracking installed however it is only attributing the data to Direct and Referral traffic… And, the shopping process does not go to a different domain or subdomain. It stays on the same domain during the entire transaction.

Do you have any idea why I’m not seeing data from PPC or Organic traffic?

Thanks, your advise would be greatly appreciated!
-Heather

Yes, that helps. Thanks for the response.

One follow up to my question: When setting a value for each “product”, do I just set it in the _addItem() section in the “price” field? Or do I also need to enter the same value in the _addTrans() section in the “total” field? (I guess I don’t really know the difference between the two — i.e., where analytics applies the value to the transaction.)

Thanks again.

Nick

Yes, that is possible. What I would suggest is to track the different lead forms as different products. Then you can assign a different value to each form.

Hope that helps!

Justin

Great site and lots of excellent information.

Quick question: Is it possible to track two different types of lead gen pages using the e-commerce code? For example, let’s say people getting to Page A is worth X to us and people getting to Page B is worth Y to us. We’d want to be able to track them separately at different values.

Thanks!

Nick

That’s a tough one. It really depends on the validation code. I would try using a tool like FireBug to look for errors in your JS.

Hope that helps and thanks for the question!

Justin